No-Return, Cancellation & Refund Policy
No change-of-mind returns
ZIVRO does not accept change-of-mind returns or exchanges, including for unopened products. This covers a change of preference, an incorrectly selected product or a purchase no longer required. Consumables, intimate-care and personal-care products require careful selection before purchase.
Exceptions and consumer rights
The no-return policy does not exclude remedies for damaged, defective, unsafe, expired, counterfeit, wrong, missing or materially misdescribed products, non-delivery, or other circumstances where applicable law requires a remedy. A lack of a desired wellness result alone is not proof of a product defect; no specific result is guaranteed.
Cancellation before dispatch
Request cancellation through the published support channel before dispatch. If the order has not been dispatched and cancellation is confirmed, the full amount paid for the cancelled order, including its delivery charge, will be refunded. Cancellation cannot be guaranteed once dispatch has occurred.
After dispatch
Change-of-mind cancellation is not available after dispatch. This does not limit remedies for seller error, non-delivery or qualifying delivery failures. Do not refuse delivery or send items back without agreed instructions.
Report a problem
Please report visible damage, wrong or missing items within 7 calendar days of delivery, with your order number, issue description and any helpful photos. An unboxing video is not mandatory. This reporting request does not extinguish statutory rights or claims involving a latent defect discovered later.
Assessment and remedy
We will acknowledge complaints within 48 hours and aim to resolve them within one month. We will normally communicate an assessment within 3 business days after receiving necessary information or any requested returned item. For a qualifying issue, we will arrange replacement or refund as appropriate, respecting applicable consumer rights and any remedy required by law.
Return instructions and costs
Returns are accepted only where required to resolve a qualifying issue and after support provides instructions. Keep the product, batch details and packaging when safe. ZIVRO bears reasonable return or collection costs for confirmed seller error or qualifying defects. Do not return an unsafe or leaking product without instructions.
Refund timing and method
Approved refunds will be initiated within 5–7 business days after approval, to the original payment method. Bank or payment-provider credit timing may vary; a refund reference will be provided once available. If the credit is delayed, contact support with that reference. These timelines do not limit any shorter period required by law.
Failed or duplicate payment
A debit without confirmed order status must be reconciled with the payment provider before paying again. A confirmed duplicate payment will be refunded to its original source. Automatic reversals of failed payments follow the bank or provider timeline.
Contact and current availability
See Contact & Business Information for the seller and support channel. Verified seller and contact details remain pending. Ordering is currently closed; this policy is prepared for the planned launch.
Last updated: 28 October 2026